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Frequently Asked Questions
Trulyy India follows the standard check in – check out time in all the property that is 12:00 pm check in and 10:00 am check out time, other than that while making your reservations you can confirm your time on the booking voucher given to you.
Yes, All of our hotels are pet friendly. We know how much you are attached to your pets and are pleased to inform you that all of our hotels allow pet accommodation and we welcome to enjoy with your stay with your pets worry free.
Well there are different reasons behind tariff variance, at times due to festivals going around, weekends or festive weekends the rates vary. If you have visited earlier then also in terms of service standards and amenities inclusion, rooms rate may vary.
All our hotels provide WIFI assistance to all our guests in the rooms and other than rooms also you can get access to WIFI in other regions of the premises also, the voucher given to you after booking confirmation have all the available amenities mentioned.
We feel qualm to say that the Spa facility is only available to the in house guests in all the properties, if you want to experience Spa then at the time of reservations you have to drop a request and with additional charges Spa would be included in your package.
Yes do provide the pick up – drop facility to the guests but for that the guests need to drop the request in advance while making a reservation and have to inform the hotel in advance their arrival date / time and the venue from where they want the service.
We don’t have any strict rules to follow for room reservations, we offer accommodation to single guests also and even if you enquire on online portal for group bookings then also your request would be initiated and confirmations would be done.
Can I cancel only certain parts of my reservations ( for example one of the two rooms booked or extra indulge activities ) ?
We know that the plan changes till the last moments, so yes you can get the cancellations done for particular bookings but then don’t forget to go through the cancellation policy that is been mentioned on your booking voucher. After a certain time period we charge for cancellation too.
Yes definitely you can get yourself room booked in two different categories along with different occupations also but then the tariff charges may vary with the age of the guests and also with the occupancy capacity in each room.
In case of cancellation, if you have made a booking then you would definitely receive a voucher on which the cancellation policies are mentioned. If you fall under the terms of cancellation then no charges would be deducted but if your dates are not in match with the policy then cancellation is charged.